Grievance redressal

The Company is committed to resolving customer complaints in a timely manner. If for any reason you do not hear from us within seven working days or if you are not satisfied with your response, you may submit your grievance to our grievance redressal team. 

An effective and efficient complaint processing system ensures that the customer complaints are resolved timely as per company policy and to the customers’ satisfaction ensuring the Company’s commitment to its highest level.

GRIEVANCE REDRESSAL :

LEVEL 1 You may contact our customer support team at +91 7827001234 or send us an email at operations@ezfinanz.com or collections@ezfinanz.com. We are committed to resolving your queries/issues within 7 working days.
LEVEL 2 If the customer is not satisfied with the resolution provided at LEVEl 1, the customer may post his/her complaint to the Grievance Redressal team  Email id grievances@ezfinanz.com

Alternatively, the customer may write to us at:

Sai roshni capital pvt ltd.5-9-22, # 301
, My Home Sarovar PlazaSaifabad,
Hyderabad 500063
LEVEL 3In case of  non redressal   of the complaint  to the customer’s satisfaction within 7 working days from the above-mentioned matrix, the customer may approach the Reserve Bank Of India in the address given below in the prescribed format available at the portal: https://cms.rbi.org.in or you may send an email to CRPC@rbi.org.in

To get a copy of the Ombudsman Scheme, please write to  us at grievances@ezfinanz.com

or you can send you complaint to the below-mentioned address
Centralized Receipt and Processing Center,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017