Grievance Redressal
The Company is committed to resolving customer complaints in a timely manner. If for any reason you do not hear from us within seven working days or if you are not satisfied with our response, you may submit your grievance to our Nodal Officer for grievance redressal.
An effective and efficient complaint processing system ensures that the customer complaints are resolved timely as per company policy and to the customers’ satisfaction ensuring the Company’s commitment to its highest level.
GRIEVANCE REDRESSAL :
| Level 1 | You may contact our customer support team at +91 7827001234 or send us an email at operations@ezfinanz.comor collections@ezfinanz.com We are committed to resolving your queries/issues within 7 working days. | ||
| LEVEL 2 | If the customer is not satisfied with the resolution provided at LEVEL 1, the customer may post his/her complaint to our Nodal Officer for Grievance Redressal: Name of the Nodal Officer: Mr. Shaik Ajagar Basha E-Mail Id: grievances@ezfinanz.com Alternatively, the customer may write to us at: Sai Roshni Capital Private Limited #8-2-120/112/88 & 89/7/S1 II Floor “Aparna Crest”, Road No.2, Banjara Hills, Hyderabad – 500034. |
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| LEVEL 3 | In case of non-redressal of the complaint to the customer’s satisfaction within 7 working days from the above-mentioned matrix, the customer may approach the Reserve Bank of India in the address given below in the prescribed format available at the portal: https://cms.rbi.org.in or you may send an email to CRPC@rbi.org.in To get a copy of the Ombudsman Scheme, please write to us at grievances@ezfinanz.com or you can send your complaint to the below-mentioned addresses:
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We are one of the most reputed Non-banking Financial Company(NBFC)
incorporated under the Companies Act, of 1956.
RBI Regn no:
N-09.00442
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