We are focused on settling your questions/issues within ten working days. On the off chance that you don’t hear from us during this time, or are not happy with our goal of your question, existing solicitation, you can present your complaint to our Grievance Officer.

The Grievance Officer explores issues/queries raised by our clients and gives a fair goal. Our Grievance Officer, Rohith Lokareddy, is accessible on working days, between Monday to Friday from 9:30 am to 5:30 pm, on grievance@srcpl.com.